Refund policy
Return & Refund Policy
At Sajda Studios, customer satisfaction is very important to us. We carefully inspect all products before dispatch to ensure quality and accuracy.
Please read our Return & Refund Policy carefully before placing your order.
🔄 Exchange Policy
We offer exchanges only in the following cases:
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Wrong item delivered
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Damaged or defective product received
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Size issue (subject to availability)
Customers must contact us within 7 days of receiving the order for any exchange request.
📦 Conditions for Exchange
To be eligible for exchange:
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Item must be unused and unwashed
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Original tags and packaging must be intact
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Product must be in original condition
Products showing signs of use, perfume, stains, or damage will not be accepted.
❌ Non-Exchangeable Items
We do not offer exchange or refund on:
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Sale or discounted items
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Change of mind
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Slight color variation due to lighting or screen differences
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Customized or altered products
💰 Refund Policy
Refunds are only applicable if:
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The ordered item is unavailable after payment
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A defective or incorrect item cannot be replaced
Approved refunds will be processed through:
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Bank Transfer
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Easypaisa / JazzCash
Refund processing time may take 5–10 working days.
🚚 Exchange Shipping
Customers may be responsible for shipping charges related to exchanges unless the issue was caused by an error from Sajda Studios.
📩 How to Request an Exchange or Refund
To request an exchange or refund, please contact us with:
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Order number
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Clear images of the product
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Reason for request
Contact Details:
📧 sajdastudiosofficial@gmail.com
📍 Lahore, Pakistan
⚠️ Important Note
Sajda Studios reserves the right to reject any exchange or refund request that does not meet our policy conditions.
Thank you for shopping with Sajda Studios.